Release of Medical Information

Returning the Authorization for Release of Medical Information Form The authorization can be mailed or faxed to our main processing location.  

Mailing Address:

Attention: Medical Records, 
ROI Crystal Clinic Orthopaedic Center 
3975 Embassy Parkway 
Akron, OH 44333

Fax: (330) 666-5884 

Processing Time

• Patient requests are generally processed by our copy service within 10 business days. Please indicate if you have a pending doctor’s appointment at the time of request to expedite this release.
• Attorney, insurance, legal and copy service requests are generally processed within 28 business days.

Please be advised that a copy fee is assessed in accordance to ORC 3701.741 and updated each February per ORC 3701.742. Please contact the Release of Information department at (330) 670-4076 for additional questions.